SHIPPING & EXCHANGES

If you are unhappy with your purchase, we would be happy to provide you with an exchange.

Please be aware that we do not offer refunds at this time.

We have a 14 days exchange policy, on regular priced items. It is the responsibility of the customer to ship back any item(s) needing to be exchanged, at their cost.

To be eligible for an exchange, your item must be unworn, unwashed, scent free, and in the same condition that you received it with tags still attached. 

Please contact us here within 14 days of receiving your order to let us know you would like to exchange it.

 

Customers are responsible for the difference of exchanged items if the new item is of higher value.​

NON-RETURNABLE ITEMS: The following items are final sale:

  • All accessories

  • All jewelry 

  • All sale items

If you purchased an item from one of our stockists, please contact them directly for returns or exchanges.

SHIPPING 

Canada:

  • Standard shipping $10 flat rate (Estimated 3-10 BUSINESS days)

  • Need it faster? Xpresspost shipping $20 flate rate (Estimated 3-5 BUSINESS days) Some smaller items ship free!
  • *Free delivery within the city of Vancouver (contact us if you have questions!) Xpresspost for smaller items $8.

  • Free pickup in Vancouver (See pickup address at checkout)
     

USA (48 Continental States) :

  • $14 flat rate shipping to the U.S.A. (Estimated 5-14 BUSINESS days) Some smaller items ship for $7 flat rate (no tracking).

  •  Need it faster? Expedited shipping $24 flat rate (Estimated 4-10 BUSINESS days) Expedited shipping for smaller items $13.

 

Everywhere Else:

  • Standard International Shipping $25 flat rate. Some smaller items ship for $14 flat rate (No Tracking) (Estimated 10-24 BUSINESS days)

  • International Shipping WITH tracking $40 flat rate. Some smaller items ship for $23 flat rate. (Estimated 6-14 BUSINESS days)

FREE standard SHIPPING on all Canadian & USA orders of $150 or more.

Big Wild Project is not responsible for lost or stolen packages. Please ensure the shipping address that you provide us with is correct and secure. 

*Customer is responsible for any duties, taxes or border fees, should they occur. We are not responsible for any delivery delays due to customs/border issues.