SHIPPING & EXCHANGES
If you are unhappy with your purchase, we would be happy to provide you with an exchange.
Please be aware that we do not offer refunds at this time.
We have a 14 days exchange policy, on regular priced items. It is the responsibility of the customer to ship back any item(s) needing to be exchanged, at their cost.
To be eligible for an exchange, your item must be unworn, unwashed, scent free, and in the same condition that you received it with tags still attached.
Please contact us here within 14 days of receiving your order to let us know you would like to exchange it.
Customers are responsible for the difference of exchanged items if the new item is of higher value.
NON-RETURNABLE ITEMS: The following items are final sale:
All sale items
If you purchased an item from one of our stockists, please contact them directly for returns or exchanges.
We currently offer:
$10 flat rate shipping to Canada with $4 flat rate for accessories/bandanas/tiny items only orders
Free delivery within Vancouver (contact us if you have questions!)
Free pickup in Vancouver
$14 flat rate shipping to the U.S.A. (48 Continental States) Customer is responsible for any duties, taxes or border fees, should they occur.
FREE SHIPPING on all orders of $125 or more.
Big Wild Project is not responsible for lost or stolen packages. Please ensure the shipping address that you provide us with is correct and secure.